Frederick Wiseman’s new film EX LIBRIS goes behind the scenes of one of the greatest knowledge institutions in the world and reveals it as a place of welcoming cultural exchange and learning. With 92 locations throughout Manhattan, the Bronx and Staten Island, the library is committed to being a resource for all the inhabitants of this multifaceted and cosmopolitan city, and beyond. The New York Public Library exemplifies the deeply rooted American...

Library Security experts and staff members discuss practical security recommendations to create an effective security policy for your library. Examples are shown of staff correctly handling security problems, including approaching rule-breaking patrons, personal safety and patrons carrying weapons. "Recommended for all libraries." ~ Library Journal.

Leading the Change: Libraries Breaking New Ground is a training program that highlights libraries that are using innovative methods to better serve their communities. The 57-minute program features the "Tower of Books Library" in Spijkenisse, The Netherlands, the DOK Library in Delft, The Netherlands, The San Diego County Library, and the Darien Public Library. In the Netherlands, the DOK Library uses creative thinking, multimedia displays, marketing...

Learn how to market your library's services to your community. From learning about your target audiences to crafting a mission statement, this program shows you how to create an effective marketing plan. In addition, you'll learn how to create a message for your library to make short-term and long-range planning a success.

Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening.

Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality,"...

Use the appeal characteristics to help your patrons find the book that is most appropriate for them. You will also learn how to use the "Quick Dip" in order to learn about a book without reading it. “People love to talk about the books that they read,” according to this excellent readers - advisory instructional. Recommended for professional library collections.”- Booklist.

The training program highlights libraries that provide outstanding services to teens and shows how to replicate their successes. Serving teens in libraries showcases the outstanding services offered by the Public Library of Charlotte (NC) and Mecklenburg County, Queens (NY) Library, and the Baltimore County (MD) Public Library. LVN crews spent several days in each location to learn as much as possible about how they're successfully reaching the toughest...

Join Diego and his team on another interactive adventure to help Iggy the Iguana find his way home in time for the sing-along, rescue Oli and Oscar River Otters, get Linda to the library opening on time, and help Ana the Anaconda find a new home.

The magic exam is tomorrow so you and your classmates head to the library! With the knock of a magic wand on a precise stack of books; you can learn an entire subject in an instant. In exchange for this after-hours intrusion, however, the security guard asks you to clean up and organize the library shelves. So roll up your sleeves and get to work! Study for your exam with magical books from the library! Organize the shelves while keeping an eye...